Privacy Policy

Effective Date: September 20, 2024

At Southwest Arkansas Regional Medical Center (SWARMC), we are committed to protecting your privacy and ensuring the confidentiality of your health information. This Privacy Policy outlines how we collect, use, and safeguard your personal and health information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, address, phone number, email address, date of birth, and other contact details.

  • Health Information: Medical history, treatment records, test results, and other health-related information necessary for your care.

  • Billing Information: Insurance details, payment history, and other financial information related to healthcare services.

2. How We Use Your Information

Your information may be used for the following purposes:

  • Treatment: To provide, coordinate, or manage your healthcare services.

  • Payment: To process billing and payment for healthcare services.

  • Healthcare Operations: For activities such as quality assessment, training, and compliance with legal requirements.

  • Communication: To inform you about appointments, treatment options, and other healthcare services.

  • Legal Compliance: To comply with legal obligations and protect against fraud or unauthorized access.

3. Disclosure of Your Information

We may disclose your information in the following circumstances:

  • With Your Consent: When you provide written authorization.

  • Treatment Providers: To other healthcare providers involved in your care.

  • Business Associates: To third-party service providers who assist in healthcare operations, under strict confidentiality agreements.

  • Legal Requirements: When required by law, such as in response to subpoenas or court orders.

  • Public Health Activities: To report disease outbreaks or other public health concerns as required by law.

4. Your Rights Regarding Your Information

You have the right to:

  • Access: Request copies of your health records.

  • Amend: Request corrections to your health information.

  • Restrict: Request limitations on how your information is used or disclosed.

  • Confidential Communication: Request communication of your information by alternative means or locations.

  • Accounting of Disclosures: Request a list of disclosures of your health information.

To exercise these rights, please contact our Privacy Officer at the address below.

5. Security of Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. While we strive to maintain the security of your information, no method of transmission over the internet or electronic storage is completely secure.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Southwest Arkansas Regional Medical Center
2001 South Main Street
Hope, AR 71801
Phone: 870-722-3800 ext 3805

This Privacy Policy is designed to inform you about our practices regarding the collection, use, and protection of your personal and health information. By receiving care at SWARMC, you acknowledge and consent to the practices described in this policy.